With Delhi University's new academic session about to begin, the helplines at the University Information Centre (UIC) have not stopped ringing since it was officially launched on March 3.
The centre is abuzz with calls from across the country and abroad with queries. The most common queries include admissions criteria for various colleges, entrance tests and the likely cut-offs .
The centre, manned by a five-member team, is responsible for answering calls and responding to queries on email . According to the team, the centre receives around 500-600 calls and 70-100 e-mails every day. Students who have just taken their class XII board exams call to enquire about various courses and the best colleges offering them.
According to Satish Kumar, deputy dean in-charge of UIC, the centre is functioning as a guide to parents and students who want to be part of the university. The centre makes it a point to answer all queries the same day.
"We get a maximum number of calls from parents of students appearing for class XII boards from across the states. They have little knowledge about the university system and are hassled about the probable cut-offs ."
He adds, "A number of students who wish to change their subject from what they had been studying in school, call to find out if it is possible. Also, we receive frequent calls from students wanting to know the schedule of entrance tests for various courses."
Apart from admissions, students from the School of Open Learning (SOL) have been making repeated queries about their exam results. Also, as per Kumar, there was not enough information available about the postgraduate courses run by the university. Now we receive a number of calls, mostly from other states, on the PG courses and eligibility criteria.